RESPONSIBLE GAMING - Our Policy

Online gaming is a form of entertainment which millions of adults enjoy regularly without adverse repercussions. It is the case, however, that through excessive or inappropriate wagering, some players do cause themselves and those around them serious harm. While responsibility for one’s gambling rests with the individual, we do recognize our duty as a provider to minimize harm, direct the player to sources of help where appropriate, and act in a socially responsible manner.

Our commitments to Responsible Gaming:

General

All staff are made fully aware of our policies and industry codes of practice. Our policies are consistent with the Remote Gambling Association Social Responsibility Code.

Every care will be taken not to exploit the young, the immature or the vulnerable.

Our games will be fair.

Our advertising will be truthful and socially responsible.

We will not encourage our customers to re-stake their winnings; increase the amount they have decided to gamble; chase their losses; or continue gambling when they have indicated that they wish to stop.

Player Protection

Players are able to monitor their cash balance on a real-time basis irrespective of which game they are playing, this then allows customers to constantly monitor their spending. Other information relating to a customer's gaming account history is available on request.

It is advisable for players to keep track of time, as an additional precaution against unintended excessive gambling.
We will be supportive of players wishing to limit or discontinue their involvement with online gambling. If you would like to exclude yourself either permanently or temporarily, please contact [email protected]. The recommended period of abstinence for players who feel they spend too much time or money in casino environments is at least 6 months.

Commodore Casino would like to remind players, or prospective players, that gambling can be harmful if not controlled and kept in moderation. In the event you feel that your level of gambling is causing you difficulties, help is available from the charity Gamcare. You may wish, initially, to assess your gambling behavior using their simple assessment questionnaire. It's quick to complete and may help you assess your gambling objectively.

Is gambling a problem for me?

If you ever feel that you’re spending beyond your means at our casino, we can help you to regulate your spending. Contact our Customer Support Team at [email protected] and arrange to have regular deposit limits set on your account. Players may set their own weekly deposit limits whereby if the limit is reached, the player is moved into a 'cooling off' period for 24 hours. If you ever decide to change your limits we’ll be more than happy to accommodate you.

If you think you or a friend may be engaging in unhealthy gambling, considering asking the following questions:

  • Do you stay away from work or college to gamble?
  • When gambling and you run out of money, do you feel the need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you ever lied to cover up the amount of money or time you have gambled?
  • Have you lied, stolen or borrowed just to get money to gamble?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or other hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?

The more you answer “yes” to these questions, the more likely you may be developing a gambling problem. Please see links to helpful resources at the bottom of this page.

Protection of minors

We use age verification systems in order to monitor new joiners, and mitigate against the risk of minors playing on the site. No such system can be perfect but we review our procedures on a regular basis to ensure that they remain robust and reliable.

Commodore Casino will continue to maintain a clear policy and procedure for dealing with underage gambling and ensure that it is followed.

Advertising

All Advertising will be legal, decent, honest and truthful.

Promotional emails will only be sent in accordance with relevant regulations and legislation.

Advertisements and promotions will, at all times, be socially responsible.

Every care will be taken not to exploit the young, the immature or the vulnerable.

Commodore Casino will, as far as is reasonably possible, not make the appearance of the website attractive to children.

Advertisements will not be directed at people under the age of 18 through the selection of media, style of presentation, content or context in which they appear.

Persons portrayed gambling will not be, nor appear to be, under 18.

Fairness

Commodore Casino retains a consistent game-by-game level of return to players and additionally only ever operate free-play games at the same payout ratio as their cash game equivalent.

Our players are offered full advice regarding the gambling facilities on offer. This will include full game explanations and rules, as well as clear notes of all staking levels and prizes.

In the event of a dispute, a player should take this up in the first instance with our Customer Care team who will do their best to resolve the issue to the player's satisfaction. If, however, the issue cannot be resolved satisfactorily the player has the right to appeal to IBAS (Independent Betting Adjudication Service) who will investigate the matter accordingly.

Remember!

  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis in the Cashier.
  • Make sure that the decision to gamble is your choice.
  • Make sure you know the rules of the games you play.

When online gaming stops being fun, please make use of the following resources:

Gamblers Anonymous
Gambling Therapy Helpline
GamCare

Preventing Compulsive Gambling

We recognize that while most people gamble for entertainment, a small number of people can become obsessed with the potential monetary gains our games offer. Even though studies suggest that only a very small percentage of the adult population encounters compulsive gambling problems we take this matter exceedingly seriously and have accordingly implemented a number of measures to address this problem:

  1. Wager Network’s training program incorporates methods and techniques that assist our employees in recognizing and taking appropriate actions when they identify compulsive or underage gambling.
     
  2. We have implemented an easy to use self-exclusion program for those who may need our assistance. Upon your request, we will cancel your membership and will prevent you from entering our casino.

    If you become concerned about your gambling behavior, you can request an exclusion period ranging from one week to 6 months.

    During this period we will block your account. Any new accounts you might attempt to open during the exclusion period will also be blocked as soon as detected.

    During the self-exclusion period, the request for temporary blocked access will be enforced and irrevocable. You may call our Member Support Team to re-activate your account once the self-exclusion period has ended. We reserve the right at our own sole discretion to withhold all deposited and related monies in relation to such accounts.

     
  3. Upon your request, we will remove your name from our email list.

Please Remember!

  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
     
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
     
  • Make sure that the decision to gamble is your choice.
     
  • Never try to chase your losses.
     
  • Check the amounts you spend on a regular basis in the Cashier.
     
  • Make sure you know the rules of the games you play.

If you ever feel that you gambling behavior is inappropriate, please take the time to review the resources below:

Gamblers Anonymous
National Council on Problem Gambling
GamCare
Helping Hand/IGC
Gambling Therapy Helpline